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StandOUT Service™: Bringing the Brand to Life at the Frontline

StandOUT Service™
Bringing the Brand to Life at the Frontline

Frontline teams are the heartbeat of customer experience. StandOUT Service™ is designed to empower staff with the skills and confidence to deliver consistent, brand-aligned interactions that build trust and loyalty. This program helps participants transform everyday touchpoints into meaningful moments that matter for customers and the business alike.

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8,604 Active Users and Growing
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Gain Practical Tools To Become Unbeatable at CX

Become Brand Ambassadors

Understand their critical role in the customer experience and deliver service that strengthens trust.

Create Lasting Impressions

Turn ordinary interactions into loyalty-building opportunities that make customers feel valued and heard.

Lead with Empathy

Handle concerns and complaints with poise and confidence, transforming negative moments into positive loyalty wins. Turn ordinary interactions into loyalty-building opportunities.

Communicate with Impact

Use words, tone, and body language to enhance every interaction.

Drive Growth

Capture and act on customer feedback as a tool for continuous improvement.

Stay Resilient

Develop personal strategies for consistency and confidence in high-pressure, customer-facing roles.

Who Can take Benefit From This Program

Frontline Staff in retail, hospitality, healthcare, and banking.

Contact Center Agents who are the voice of your brand.

Service and Delivery Teams who directly impact the customer journey.

Supervisors and Team Leaders who want to better coach their teams.

Who Can take Benefit From This Program

Frontline Staff in retail, hospitality, healthcare, and banking.

Contact Center Agents who are the voice of your brand.

Supervisors and Team Leaders who want to better coach their teams.

Service and Delivery Teams who directly impact the customer journey.

Who Can take Benefit From This Program

Frontline Staff in retail, hospitality, healthcare, and banking.

Contact Center Agents who are the voice of your brand.


Supervisors and Team Leaders who want to better coach their teams.

Service and Delivery Teams who directly impact the customer journey.

On average, Our Clients See

0 +

Point jump in NPS

0 %

Increase in Employee Engagement

0 %
Increase in FCR

Give Your Team the Tools to Stand Out

Your team is the face of your brand. Give them the skills and confidence to not just meet expectations, but exceed them. Start their journey to becoming brand ambassadors who build loyalty and drive growth.
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Enroll in StandOUT Service™ Today

The Story Our Frontline Tells

CX leadership has opened our eyes about the art of  customer experience ! She knows her stuff – she’s been there, done that. It wasn’t just boring theory; we got real tips we could use right away. My team and I learned so much about making customers happy, Trust me, it’s worth every penny!”

John Meyer

CX Director, Global Retail Brand

For the first time, marketing and service delivery are speaking the same language. Our customer trust scores are the highest they’ve ever been.

Sarah M.

VP of Marketing, Financial Services

The rituals we created through the program embedded our brand values in daily employee behavior. Engagement scores are at record levels.

Sarah M.

Head of HR, Healthcare Group

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