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About Us

Building Beyond Leadership - Our Story

At CXLA, we believe that incredible experiences don’t happen by accident. They’re intentionally designed, thoughtfully delivered, and continuously refined. We’re here to empower leaders like you to create those experiences – for your customers, your employees, and ultimately, for your brand’s lasting success.

Our Purpose: Better Experiences Together

We started CXLA because we saw a need: a place where passion for people met practical strategies for business. Whether you’re aiming to build unbreakable customer trust, cultivate a thriving internal culture, or redefine what “service” truly means, we know every interaction is a moment that shapes your brand. We’re dedicated to giving you the tools, insights, and confidence to make every moment matter.

Who We Are: Real-World Experts, Ready to Guide You

We’re a team of seasoned customer and employee experience professionals who’ve been in your shoes. With 21 years of combined consulting experience, we don’t just teach theory; we share practical, battle-tested frameworks that deliver real impact from day one. Our inclusive learning environments are designed to support every industry and every level of experience, ensuring you leave with actionable strategies.
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Our Approach: Practical, Tailored, and Transformative

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Action-Oriented Learning

Our programs are built on practical frameworks that you can deploy quickly, turning insights into tangible results.

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Flexible for Your Needs

Whether you're a team looking for a custom solution or an individual learner seeking to grow, our formats adapt to suit you.

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Community of Growth

We've built a welcoming space where leaders from all sorts of industries can connect, learn from each other, and grow.

The CXLA Difference: Measurable Impact

We’re proud of the real-world results our participants achieve:
participants recommend CXLA
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Course Completion Rate
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Join a Growing Community of Innovators

With 8,604 active users and growing, you’re joining a vibrant community committed to shaping the future of customer and employee experience. We’re constantly evolving, offering CX Roundtables, Masterclasses, and Webinars on the latest trends and essential skills.
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Hear From Leaders Like You

CX leadership has opened our eyes about the art of  customer experience ! She knows her stuff – she’s been there, done that. It wasn’t just boring theory; we got real tips we could use right away. My team and I learned so much about making customers happy, Trust me, it’s worth every penny!”

Sarah M.

Director of Customer Experience

CX Leadership Academy –Subscription Form

Be the first to know when CX Leadership Academy programmes open for registration in 2026. By joining the list, you’ll receive exclusive early access and updates.
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