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CX Compass™ Build Confidence, Lead with Clarity

Jumpstart Your CX Leadership Journey With Confidence, Clarity, and Early Wins
Join CX Compass™ now

A Strong Start for CX Leaders

Many CX Managers are newly appointed or shifted into the role without formal preparation. The CX Compass™ provides a structured, supportive foundation, equipping them with the mindset, methods, and momentum to succeed in their first 90 days and beyond. This program balances quick wins with long-term pathways, helping managers build credibility while growing with confidence.

Learning Objectives

Master the Fundamentals

Gain confidence using core CX tools like journey maps, Voice of the Customer (VoC), and customer personas.

Influence with Impact

Build powerful skills in stakeholder engagement and cross-functional influence to drive change across your organization.

Secure Quick Wins

Identify and execute high-impact, low-effort projects that build momentum and demonstrate early success.
Understand the role and responsibilities of a CX Manager.
Gain confidence using core CX tools such as journey maps, VoC, and personas.
Build skills in stakeholder engagement and cross-functional influence.
Learn how to set and track CX metrics to prove impact.

Who Can take Benefit From This Program

Newly appointed CX Managers who need a clear roadmap for their first 90 days.

Functional Leads who have recently taken on CX responsibilities and need to prove their value.

Experienced Managers transitioning into a CX role who want to quickly master the fundamentals.

Aspiring CX Leaders who want to build a solid foundation for their career.

Who Can take Benefit From This Program

Enroll Now

Newly appointed CX Managers who need a clear roadmap for their first 90 days.

Functional Leads who have recently taken on CX responsibilities and need to prove their value.

Experienced Managers transitioning into a CX role who want to quickly master the fundamentals.

Aspiring CX Leaders who want to build a solid foundation for their career.

2000 Companies. Millions of Learners. One Trusted Partner. 2000 Companies. Millions of Learners. One Trusted Partner.
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What Our Learners Are Achieving

CX leadership has opened our eyes about the art of  customer experience ! She knows her stuff – she’s been there, done that. It wasn’t just boring theory; we got real tips we could use right away. My team and I learned so much about making customers happy, Trust me, it’s worth every penny!”

John Meyer

CX Director, Global Retail Brand

For the first time, marketing and service delivery are speaking the same language. Our customer trust scores are the highest they’ve ever been.

Sarah M.

VP of Marketing, Financial Services

The rituals we created through the program embedded our brand values in daily employee behavior. Engagement scores are at record levels.

Sarah M.

Head of HR, Healthcare Group

Insights That Inspire Action

Ready to Lead with Confidence?

Your CX leadership journey starts now. Stop guessing and start leading with the clarity and support you deserve.

Join CX Compass™ now

CX Compass™: Build Confidence, Lead with Clarity

CX Compass™: Build Confidence, Lead with Clarity

Jumpstart Your CX Leadership Journey With Confidence, Clarity, and Early Wins
Join CX Compass™ now

8,604 Active Users and Growing
Join Us at the Academy of Innovation

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Executives

Heads of CX

Marketing Leaders

HR Leaders

A Strong Start for CX Leaders

Many CX Managers are newly appointed or shifted into the role without formal preparation. The CX Compass™ provides a structured, supportive foundation, equipping them with the mindset, methods, and momentum to succeed in their first 90 days and beyond. This program balances quick wins with long-term pathways, helping managers build credibility while growing with confidence.

Who is this program for?

  • Newly appointed CX Managers
  • functional leads with a CX remit
  • experienced managers transitioning into CX roles
  • aspiring CX leaders

Who is this program for?

Executives

Heads of CX

Marketing Leaders

HR Leaders

Learning Objectives

  • Understand the role and responsibilities of a CX Manager.
  • Gain confidence using core CX tools such as journey maps, VoC, and personas.
  • Build skills in stakeholder engagement and cross-functional influence.
  • Learn how to set and track CX metrics to prove impact.
  • Identify quick wins that build early credibility.
  • Develop a Roadmap to Impact for sustained success beyond the first 90 days.

Jumpstart your CX leadership journey.

Reserve your place in CX Compass™

Hear from Our Success Stories

CX leadership has opened our eyes about the art of  customer experience ! She knows her stuff – she’s been there, done that. It wasn’t just boring theory; we got real tips we could use right away. My team and I learned so much about making customers happy, Trust me, it’s worth every penny!”

Sarah M.

Director of Customer Experience

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